Consumerline
Contact Consumerline to make a complaint against a trader, report a fraud or ask about your consumer rights.
What is Consumerline?
Consumerline is a one stop shop offering free help and advice to Northern Ireland consumers. Consumerline helps you avoid scams, dodgy deals, make a complaint and stay informed with consumer law.
What Consumerline does?
The main areas Consumerline deals with are:
- faulty goods
- substandard service
- scams and e-crime
- doorstep crime
- pricing
- false or misleading descriptions of goods and services
- counterfeit goods
- consumer credit estate agency and the misdescription of property
- unfair contract terms
- package holidays
- weights and measures
Reasons to use Consumerline
- You are dissatisfied with something you have bought i.e. the quality of the product or the way it was represented to you
- You are dissatisfied with the standard of customer service you have received
- You are dissatisfied with work which you have had done
Contact Consumerline
Consumerline advisors will advise you on your legal rights and give you guidance on your next step. They may pass your complaint onto the Trading Standards Service, if it is considered to be a criminal matter.
Before you contact the helpline you should have a pen and paper ready.
To help the adviser give you the most relevant advice, you should be ready to give them as much of the following information as you can:
- your postcode, contact telephone number and email address
- brief details of your problem, - for example when you paid for the item or the service, how much you paid, how you paid for it, whether you did so in a shop or online
Telephone: 0300 123 6262 (9am - 4pm)
Age NI Advice Service
Every year our Advice Service deals with thousands of calls from older people in need. Call us today to make sure that you are receiving all the help and support available to you.