How the personal alarm works A personal alarm is a device that allows you to call for emergency help at the push of a button. Available in a wristband or pendant, the device is on your person constantly, so while you’re at home you can always feel safe knowing help is at hand. For those that are considering having a personal alarm installed, it is useful to know how the product works: Step 1 If you find yourself in need of emergency aid, press the button on your pendant at any time 24/7. Step 2 Pressing your alarm will automatically dial through to the 24-hour emergency resolution centre. A quick response means help will be on its way as soon as possible. You’ll be able to speak to an operator through a two-way speech link on the base unit or operators will call your emergency contacts to get help to you. Step 3 The help you need is on its way. Be it an ambulance or one of your emergency contacts, as soon as you make the call, the assistance you need will come to you. How the fall alarm works The fall alarm is a personal alarm with an in-built sensor that calls for help if a fall is detected**. If works just like the personal alarm pendant and you can press the pendant button to get help in any emergency. The fall alarm uses intelligent algorithms that detect serious falls with a heavy impact. If a fall is detected, it will alert the Emergency Resolution Centre. They will speak with you through the alarm base unit or call the emergency services or your contacts to get help to you.